Relaţia dintre climatul organizaţional şi riscul de epuizare profesională perceput de angajaţii care oferă direct servicii de asistenţă socială în instituţii publice – Studiu de caz [The Relationship Between the Organizational Climate and the Risk of Burnout for the Employees Who Offer Direct Social Work Services in Public Institutions – A Case Study]

This pilot study aims to test the relationship between organizational climate and the risk of burnout perceived among employees who directly provide social work services in a public institution. The survey research involved 60 employees who offer primary and specialized social work services in a public institution from Cluj-Napoca. The tools used for data gathering were Organizational Climate Scale and Maslach Burnout Inventory. The hypotheses of the investigation were tested using correlation tests to identify possible links between variables, as well as the t test was used to determine differences between groups. The results showed that there is a negative correlation between the organizational climate and the emotional exhaustion dimension of burnout (ρ = -0,349, p<0,05), a moderate negative correlation between the organizational climate and the depersonalization dimension (ρ = -0,442, p<0,01) and a significant positive correlation between the organizational climate and the personal achievement dimension (ρ = 0,406, p <0.01) of burnout. There is also a low correlation between inadequat supervision of work done and emotional exhaustion dimension of burnout perceived by the employees who provide social services; a definite, positive, but small relationship. The conclusions of the article have implications in preventing the risk of burnout in social work practice, at the individual and at the organizational level, as well.

Keywords: burnout, organizational climate, social work services, direct intervention