Development of Professional Skills in Social Work through Programs of Educational and Support Supervision Case study – Hospice ”House of Hope” Braşov

This paper presents theoretical aspects concerning principles, functions, types, models, phases of supervision in social work, as well as practical dimensions, based on a program of educational and support group supervision, conducted for social workers from Social Service of Hospice ”House of Hope” Brasov, organization that provides palliative care for terminally ill patients in advanced stages. Following the initial assessment made through specific tools (sociogram, burnout questionnaire, the questionnaire to identify the coping mechanisms for negative states and the sources of support, appreciative questionnaire, open discussion), the design of the supervision program started with the establishment of the following general objectives: providing understanding and support in order to increase professional and personal performance; team building; organizational development of the Social Service from Hospice. To achieve these objectives, we have conducted workshops with different themes, which we have identified, analyzed and ranked along with the social workers from the organization: intra and inter organizational communication, communication with difficult clients, decision making process, stress management, time management, crisis management (ethical dilemmas, ways of solving, communication of the unfortunate news), research design in social sciences, methods of dissemination of the research results.
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Keywords: professional development in social work, educational supervision, support supervision