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Echipa redacţională urează un călduros Bun venit doamnei profesor Lena Dominelli si domnului profesor Malcolm Payne, două personalităţi recunoscute la nivel internaţional în domeniul asistenţei sociale, care au acceptat ca începând cu nr. 1/2010 să facă parte din Advisory Board al Revistei de Asistenţă Socială.
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Revista este indexata in ProQuest,EBSCO, Social Work Abstracts, CEEOL,Index Copernicus,SCIPIO,GESIS,IBSS si ERIH+
Revista este acreditata B+ de catre CNCSIS
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Home > Arhiva > 2011 > Numar: 1 > Comunicarea în asistenţă socială,
între emitere şi ascultare Comunicarea în asistenţă socială,
între emitere şi ascultare [Communication in Social Work – Between Emission and Listening]
by:
- Petre Anghel (Faculty of Sociology and Social Work, University of Bucharest, 9 Schitu Magureanu Street, sector 1, Bucharest, Romania, E-mail: petre.anghel@gmail.com)
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The study highlights the importance of communication in human inter-relation process and it especially deals with the conflicts that might occur due to lack of attention given to listening. Regarded as a complex process, communication is analysed as a binder of inter-human relations. The causes that lead to misunderstandings and conflicts in organisations are specified. The article analyses the importance of attention, reception and perception in listening process. The study deals with the main elements of message interpretation addressing necessary suggestions to any receiver, mainly social workers that deal with people in difficulties. Also, it is presented the barriers in efficient communication process making recommendations to improve communication.
Keywords: communication, conflict, listening, barriers, assistance, efficiency, message
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